Never ignore the knuckle dragger | www.KevinPhillips.com
Never ignore the knuckle dragger | www.KevinPhillips.com

Leaders look for improvement opportunities. New markets to pursue. New products to tackle unmet needs. Efficiencies to improve profit margins. Better messaging to convert prospects into customers. Defects to correct. Pain points to resolve.

We scour data. Read customer survey responses. Evaluate processes. Map customer journeys. Visit the frontline employees. Sit in call centers and listen. Go on customer visits with sales reps. Study competitors. Host customer focus groups. Hold employee brainstorming sessions. Attend conferences. Hire consultants. Launch teams. Set goals. Measure. These are all great techniques.

But we often miss the richest source of information. The frontline employees who…

Ever get frustrated you haven’t arrived yet? You’re peddling as fast as you can, but the destination still seems so far away? Me, too. As far back as I can remember. “Are we there yet?” “When will we get there?”

Perhaps you’re starting your career, building a business, planning a mid-career change, leading a transformation, learning to play the piano, exercising to lose weight. Do you get impatient at your speed? Frustrated others are ahead of you? Overwhelmed at how far away the destination seems?

Those you lead experience it, too. The team launching a new product. The kids on…

I’m an imperfect leader.

I’m still learning. Experience has shaped me. John Maxwell says, “Experience is not the best teacher. Evaluated experience is.” Today, I will share an experience I’ve studied over and over. It changed me. Thankfully, I’m a much better leader today than when I started.

I had just started a new role early in my career. I’d been sent to turnaround a damaged customer relationship. Before starting, a personal call from my officer (three levels up) made it clear (1) the organization cared deeply about the outcome, (2) the problem must be far worse than I had imagined, and (3) with…

Right or effective? www.KevinPhillips.com
Right or effective? www.KevinPhillips.com

This is personal. And embarrassing.

In my early years, I enjoyed arguing. I liked to win debates. Count points, even if others didn’t know. I liked being right. I especially wanted to hear others tell me so. Sometimes, I would even argue views I didn’t share just for the sake of winning an argument (let that sink in!). But who knew that even being right, I could be so wrong. Ouch.

First, I was not always right. That was a hard lesson to learn. Second, I had to learn that even when I was right, “being right” didn’t always get me what I wanted. This…

Keep your eyes on the horizon | www.KevinPhillips.com
Keep your eyes on the horizon | www.KevinPhillips.com

I get overwhelmed at times. The noise around me is deafening (like when you need to turn the radio down to watch for a street sign!). I over-complicate a decision or get paralyzed by so many choices (I love data, maybe too much). Sometimes, the potential scenarios lead to fear (I am an expert at imagining things that can go wrong). But every time I get overwhelmed, it’s because I’m focused on the hood ornament, not the horizon.

I learned one of the most meaningful life lessons as Dad taught me to drive. I was nervous. One wrong decision could…

Overwhelmed? www.KevinPhillips.com

Overwhelmed? Me too.

Are you overwhelmed? Perhaps you recently started a new business? Or, launched a business transformation to take advantage of shifting market trends? Or, working on big plans for a promotion? Now, this pandemic has thrown a wrench in your plans? You wonder if your business can survive? Or, you lost your job and are now trying to regroup? Is it just too much?

I get overwhelmed at times. Sometimes it’s because I’m listening to the noise around me (while I’m staying informed, I’ve stopped listening to the daily news). Other times, it’s because my own head is…

Freedom. Our prized possession.

It isn’t free. We celebrate those who protect our country on Armed Services Day, who fought for it on Veteran’s Day, and who died for it on Memorial Day. Sacrifices were made. They’re still being made. We are grateful for their commitment to our freedom.

There’s another way our freedom is not free. Freedom comes with that “R” word.

Like every other kid, I sought liberty as I grew up. My run for independence started early, beginning in my toddler years. I didn’t need anyone telling me what to do. I was my own boss. I…

Hope fuels resilience and stamps out surrender.

Keep your eyes on the horizon | www.KevinPhillips.com
Keep your eyes on the horizon | www.KevinPhillips.com
Keep Your Eyes on the Horizon | www.KevinPhillips.com

I get overwhelmed at times. The noise around me is deafening (like when you need to turn the radio down to watch for a street sign!). I over-complicate a decision or get paralyzed by so many choices (I love data, maybe too much). Sometimes, the potential scenarios lead to fear (I am an expert at imagining things that can go wrong). But every time I get overwhelmed, it’s because I’m focused on the hood ornament, not the horizon.

I learned one of the most meaningful life lessons as Dad taught me to drive…

Be a river | www.KevinPhillips.com

This pandemic drains our emotional and mental stores. Our fuses are short. Tempers flare quickly. We’re on edge. As if that isn’t enough, we are at home with our spouses and children, all in the same situation. Then we join work calls with team members in the same condition. We are drained.

Refill our own stores. Walks. Music. Meditation. Prayer. Read. Podcasts. TEDx Talks. Call your best friend. Call your Mom. Call your best mentor. Call that high school teacher who made such a big difference in your life. Call your pastor. …

Overwhelmed? | www.KevinPhillips.com

Overwhelmed? Me too.

Are you overwhelmed? Perhaps you recently started a new business? Or, launched a business transformation to take advantage of shifting market trends? Or, working on big plans for a promotion? Now, this pandemic has thrown a wrench in your plans? You wonder if your business can survive? Or, you lost your job and are now trying to regroup? Is it just too much?

I get overwhelmed at times. Sometimes it’s because I’m listening to the noise around me (while I’m staying informed, I’ve stopped listening to the daily news). Other times, it’s because my own head is swimming in deep…

Kevin D Phillips

Build Them Up® Founder | CEO, The KDP Group | Consultant | Executive Coach | Leadership Developer

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